Appeal Information

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Procedures:

All individuals believing a parking citation was issued in error may appeal the citation. Citation appeals must be filed within 15 calendar days of date the citation is issued. Citation appeals are filed online (guest accounts can be created). Appeals cannot be submitted following the 15th day after issuance. Citation appeals will be reviewed by an Appeals Officer. The Appeals Officer will make a determination consistent with these regulations.

The Appeals Officer’s determination is final. No further action may be taken.

Restrictions

The parking appeals process applies to UNT parking violations only. City parking and traffic citations must be cleared through the Municipal Court of the City of Denton, Texas, on or before the time and date stated on the citation. Citations resulting in vehicle impoundment may be appealed through the normal appeal process but must be paid before the vehicle is released.

Collection Process Explanation:

To collect funds owed to the University of North Texas’ Transportation Services, receives services from a third party collection agency to assist in citation payment process.  In addition to upholding the Parking Rules & Regulations, our office follows a specific citation collection process:

  • The party responsible for the citation will receive three reminder notifications from our office once the citation is 30, 45, and 60 days past the due date. This letter will be sent to the primary address listed on the recipients parking account. If your address is not up to date, you may contact our office where a customer service representative will assist you with this process or you may update this information online.
  • After 30 days, a late fee of $15 dollars will be added to the citation, and a letter will be mailed by the collections’ agency with information concerning the late fee and the information that the agency has collected. This data includes all information that is listed in your online profile.
  • After 60 days, if the citation is still unpaid the collections’ agency will mail a notification informing the recipient that their citation and information has been received by collections.

Once your citation has reached collections you can pay your fee(s) in office, online, or to the collections agency directly via phone.

You can contact Citations Collection Services at 866-652-6920